Refund policy

We want you to be satisfied with your purchase from Snackseal.

## Change-of-mind returns

You may request a return within 14 days after receiving your order. To qualify for a change-of-mind return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, email filip.budsky@gmail.com before sending any item. We will provide return instructions and the applicable return address. Items returned without prior authorisation may not be accepted.

For an approved change-of-mind return, you are responsible for the return shipping cost. Original shipping charges are not refundable unless required by law. We recommend using a tracked shipping service, as you remain responsible for the item until it is received by us.

## Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a refund or replacement and may also be entitled to compensation for any other reasonably foreseeable loss or damage. If a failure is not major, you are entitled to have the problem remedied within a reasonable time. If we do not do so, you may be entitled to a refund or replacement and to recover reasonable costs.

If your item is faulty, damaged, unsafe, materially different from its description, or the wrong item was supplied, contact us as soon as possible at filip.budsky@gmail.com with your order number and, where practical, photographs showing the issue. Where required by Australian Consumer Law, Snackseal will cover reasonable return shipping costs.

## Non-returnable items

For change-of-mind returns, we cannot accept items that have been used, damaged after delivery, altered, or returned without their original packaging. This exclusion does not apply where you are exercising a right under Australian Consumer Law.

## Refunds

We will notify you after receiving and inspecting an approved return. If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to process the refund.

## Cancellations

Contact us promptly if you need to cancel or change an order. We cannot guarantee changes after an order has entered processing or has been dispatched. Your rights under Australian Consumer Law are unaffected.

## Contact

Snackseal
Email: filip.budsky@gmail.com
Telephone: +420 602 607 175
Business address: Baranova 3, 130 00 Prague, Czech Republic
Business/VAT number: 23864249